Bid Solicitation: 26-510CPOGS-CPOGS-B-12191

Time remaining

Header Information

Bid Number:

26-510CPOGS-CPOGS-B-12191

Description:

DoIT centralized ticketing and service management system

Bid Opening Date:

10/26/2026 09:00:00 AM

Purchaser:

Amanda Starr

Organization:

CPOGS - CPO Office for General Services

Department:

CPOGS51001 - Chief Procurement Office Of General Services

Location:

AA001 - Chief Procurement Office Of General Services

Fiscal Year:

Type Code:

15 - Request for Proposal (RFP)

Allow Electronic Quote:

Yes

Alternate Id:

Required Date:

Available Date :

10/07/2026 03:07:48 PM

Info Contact:

Contact Amanda Starr

Bid Type:

OPEN

Informal Bid Flag:

Purchase Method:

Open Market

Pre Bid Conference:

Bulletin Desc:

DoIT is seeking a cloud-based ticketing and service management system that will provide a centralized method for receiving, assigning, tracking, and managing requests.

Ship-to Address:

CPO-GS Executive Assistant
401 S Spring St
Stratton
Rm 520
Springfield, IL 62706
US
Email: test@periscopeholdings.com
Phone: (123) 456-7890

Bill-to Address:

CPO-GS Executive Assistant
401 S Spring St
Stratton
Rm 520
Springfield, IL 62706
US
Email: test@periscopeholdings.com
Phone: (123) 456-7890

Print Format:

File Attachments:

Procurement Specification Details.
RFP Document
Blank Vendor Disclosure
Offer
Commitment to Diversity Vendor Guidance
Final Evaluation Tool
Evaluation Team
Approved BEP and VBP Goal Setting Review Forms
VBP Documentation
BEP Documentation
C2D Answer Form

Form Attachments:

Required Quote Attachments

Desired Attachment Name	Description
Vendor Disclosure or IPG Active Registered Vendor Disclosure	Failure to complete and upload will result in disqualification
Offer	Upload completed Offer with authorized signature here
Technical Response	Upload technical response here
Commitment to Diversity Vendor Answer Form	Upload commitment to diversity response here
Pricing Document (only if applicable and approved by SPO)	Check the â??Does this Attachment contain any pricing, cost or discount information?â?? box. Failure to mark box when attaching a pricing document may result in disqualification.
BEP Utilization Plan (if applicable)	Failure to complete and upload will result in disqualification
Veteran Utilization Plan (if applicable)	Upload completed Veteran Utilization Plan here

SPO Name:

Jane Doe

Is this a Small Business Set Aside Procurement?:

Is there a BEP/VBP Participation Goal? :

Yes

If yes, BEP Goal Percentage:

10.00000

If yes, VBP Goal Percentage:

5.00000

Link to Original Contract :

Item Information

Item # 1:

This is a Request for Proposal (RFP) which requires the pricing to remain locked/unopened prior to the Agency's evaluation of the Vendor's Technical proposal. Please review all instructions regarding price submission in the solicitation document. You may also review an instructional video on submitting a quote for a RFP here

Qty	Unit Cost	UOM	Total Discount Amt.	Total Cost
This item is narrative

Item # 2: ( 920 - 05 )

DoIT is seeking a ticketing and service management system that will provide a centralized method for receiving, assigning, tracking, and managing requests. The system should include, at a minimum, the following capabilities: Create and track individual tickets Assign tickets to appropriate staff or teams Establish priorities and statuses Route tickets based on request type Allow users to submit requests through a web-based portal Send automated acknowledgments and status notifications Maintain a complete history of communications and actions Attach supporting documents Search and retrieve historical tickets Generate reports and dashboards Track response and resolution times Identify recurring questions or issues Provide role-based access Maintain appropriate security and audit records Integrate with existing State systems where appropriate Support future expansion as DoIT needs change

NIGP Code:

920-05
Application, Infrastructure, Hosting and Cloud Computing Services, Vendor Hosted and Internally Hosted

Qty

Unit Cost

UOM

Total Discount Amt.

Total Cost

1.0

EA - Each

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